Solution Administration
Remote Administration – working with you..
Diamond gives you an edge by offering system maintenance remotely. We offer real time services that will contribute to improved efficiency and increased revenues. Experience quick support with no delays.
What are the trends in remote administration?
In this age of technology and socio-economic changes, we need to be able to manage our systems and work from anywhere. There is a rising need to embrace work both from home and ‘on the go’. Constant changes in business, economic and social dynamics call for a revolution in the way work is handled.
For any business, it is key that we keep up with these changes in order to stay ahead of competition and demand changes. It would be negligence on our part if we would not be able to cope with changes and fulfill your requests.
With the current COVID-19 situation, it has become essential that businesses be able to manage their operations remotely. The ability to adapt to changes in the socio-economic environment has called for systems that allow access and control from any location. This consequently calls for equally efficient remote support.
After all, what is the purpose of having remote access if your systems cannot be taken care of when needed? This is where Diamond fits in with your business model. We offer you support and solutions at any given time. Our on-demand model gives you the ease and flexibility you need.
Diamond works with the latest technology and expertise to let you leverage on our remote administration services. Our team gives you remote support and handles any issues and enquiries you may have, Not only that, we are equipped to maintain your systems off site hence expediting the process and saving time.
You no longer have to wait for our specialists to arrive on site to carry out maintenance. This is handled for you from our own premises without having to disrupt your work schedule. Our unique service helps you keep up with the trends and be an industry leader.
Why Remote Administration with Diamond
Proactive
Diamond’s support team consists of proactive experts that maintain your system regularly as opposed to waiting for a problem to arise. We stay on top of the game to ensure that our solutions offer you a long life of service. Our approach is based on preventing any foreseeable hitches and ensuring you are up to date, always having a keen eye on your systems.
Cost Saving
We take care of your support needs, facilitating your maintenance with savings in labor costs of your internal team. You can now work with a lean team to run our solutions as we take charge of sustaining them for your business success. For large organizations with a global footprint and users across multiple time zones, this is an essential cost cutting factor as they would otherwise have to invest in numerous personnel for system maintenance.
Time Saving
By getting your enquiries serviced almost immediately, you can save on the traditional back and forth that results from technology related matters. Our certified and professional experts serve you with efficiency and speed. This saves huge amounts of time that can now be directed to other productive business activities.
Flexibility
Our specialists are available for you 24/7. We do not limit ourselves with time zones and have dedicated personnel to support you upon request.
Boost in Efficiency
As we take care of your support needs immediately, your team can go back to their normal business within no time. This means that as issues are sorted swiftly and systems are upgraded on time without any delays, your business activities can be executed quickly hence improving the efficiency levels by a large percentage. Relying on technology means you may have to wait around for a problem to be sorted. Diamond gives you quick solutions and helps you save on labor hours that can be productively utilized for achieving business goals.
Improved responsiveness
We help you improve on your responsiveness to your customers by providing quick maintenance that constantly keeps your systems up to date. You remain hassle free with our partnership and can invest your efforts in attending to your client requirements. This keeps you ahead of competition as we protect you from any system delays or lapses. We strive on your sustainability and growth by offering you exceptional management of your systems that guarantees speed, quality and security.
Health check
Processes and systems of your business are the center of your performance and profitability. The efficiency of these processes and systems will impact cost controls, revenue generation and ultimately profitability. At Diamond we help you identify the areas of improvement that your business needs to facilitate optimum utilization of resources. Our objective is to review your current budgeting process and analyze the gaps between requirements and the as-is process.
How we do this
- Executing an extensive check of your systems to identify processes that create complexities
- Identification of system gaps and general challenges faced
- Map out opportunities for performance improvement
- Having a discussion with you on the outcome of the health check and recommendations drawn up
We determine the enhancement and maintenance required for the following areas:
Financial Planning Business Process
Workforce Planning Business Process
Capex Planning Business Process
Approval Hierarchy
Reporting requirement
Hyperion Architecture
Hyperion Patch Level
Integration requirements
Performance Tuning
Do you experience varying productivity levels with your systems from time to time? Do you notice that at times your systems do not achieve the expected outcome as desired? Does it ‘slow down’ at certain times? Businesses often have peak and off peak periods that systems may not adapt to seeing that they function as per specific preconfigured metrics. In order to maximize the returns on your investment, we offer you performance tuning.
Our experts organize your systems for you to make them adaptable to your working cycles. Obtain maximum results from your systems when the demand is highest and achieve desired results. Our team works with you to identify patterns in your business cycle and customizes your working tools for you in order to maximize on returns.
Diamond has skills that not only configures for excellent performance but works with you on a regular basis to ensure business changes are catered for as and when they occur. We embrace a dynamic approach to enable you achieve your business goals.
Patching and Upgrades
Diamond offers any fixes and upgrades that your systems may need. Being up to date with the latest versions is an essential contributor to excellent performance. We take care of any hitches that you may face when utilizing our solutions. We do not abandon you after implementing solutions for you but go the extra mile to ensure we got you covered in case of any challenges faced thereafter. We have the experience and technical knowledge that dedicatedly does this for you.
To maintain productivity of your team, we upgrades for you. We take the burden of carrying out the upgrades while you can focus on your daily operations. We value your safety and upgrades include patches that resolve any security threats to your data. Data security lies at the core of an organization’s success and Diamond is aligned with your goals in order to ensure you are always protected.
Housing updated systems leads to better results. We continually provide new features and improvements that boost system performance and ultimately team productivity. Get on board with us to get the speed and utility necessary for you to achieve your goals.
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